Shipping & Returns
At Monete Petite, we take care when preparing every small-batch jewellery order. We want your pieces to arrive safely and ready to become part of your collection.
Order Processing
Each order is carefully checked and prepared before dispatch.
As our jewellery is produced in small batches, some products may have limited availability. If there is an unexpected delay with your order, we will contact you using the details provided at checkout.
Shipping
We offer delivery options available at checkout based on your delivery location.
Shipping costs and available delivery methods will be displayed during the checkout process before you complete your purchase.
Once your order has been dispatched, you may receive tracking information where tracking is available.
Please ensure your delivery address is correct before completing your order. Monete Petite cannot be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
Delivery Delays
Delivery times can vary depending on the destination, carrier and circumstances outside our control.
During busy periods, public holidays or unexpected carrier disruptions, deliveries may take longer than usual.
Returns
We want you to love your Monete Petite jewellery. If you need to request a return, please contact us through our Contact Us page before sending anything back.
Please provide your order details and explain the reason for your return so we can advise you on the next steps.
Change of Mind
For change-of-mind returns, eligibility, timeframe and any applicable conditions should be confirmed with us before returning your item.
Returned jewellery should be in its original condition and, where applicable, include original packaging.
[Insert your confirmed change-of-mind return period and conditions here.]
Faulty or Damaged Items
If your jewellery arrives damaged or you believe there is a manufacturing fault, please contact us as soon as possible.
Include your order number and photographs of the item where appropriate. We will assess the issue and work with you on an appropriate solution.
Your rights under the Australian Consumer Law are not affected by this returns policy.
Exchanges
If you would like to exchange an item, please contact us before returning it so we can confirm availability and the applicable process.
Refunds
Where a refund is approved, it will generally be processed using the original payment method, subject to the circumstances of the return and applicable law.
Handmade Jewellery
Because our jewellery is handcrafted and produced in small batches, minor differences in texture, finish and appearance may occur between individual pieces. These variations are part of the charm and individuality of handmade jewellery.
Questions about shipping or returns? Please contact our team before sending an item back.